Refund policy

 

REFUND & EXCHANGE POLICY

When you place an order or use the BeOSaM Exchange Portal, you confirm that you’ve reviewed and accepted our exchange and return policy. If you have any doubts or questions, we’re happy to assist you before you proceed.

Press the following link to initiate an exchange or return for product(s)

Exchange/Return of Products:
You may request an exchange or return under the following conditions:
(a) The product does not fit;
(b) Both the product and its shipping package are damaged;
(c) The product is defective;
(d) A part of the product or an accessory is missing.
 
Note : Item purchase during sale is non-returnable. Only exchange will be applicable on order purchase on sale/offer. Only one time exchange is allowed. Size exchange is subject to availability. For new orders of lower price, the balance amount (if any) will be sent back as a redeemable coupon code to use for future purchase


You may request an exchange or return for product(s) purchased from us, provided the following mandatory conditions are met:

The product has not been worn, washed, or tampered with.

Brand tags, original packaging, and all accompanying accessories are intact and have not been altered, damaged, or discarded.

The product has not been altered in any way unless a vendor defect is confirmed.

The return request is being made against the original order under which the item was purchased, and the product details match our records.

The product is free from any foul Odor, perfume, stains, or any form that shows the product has been used.

If the product was purchased as part of a set, the entire set must be returned.

Returned items must be unused, unwashed, undamaged, and in a resalable condition.

Returned items should be the original BeOsam product that was ordered. Any cheap copy or other product sent as return (in place of original product ordered) can lead to a legal course of action.

We must be satisfied that the product has not been rendered defective or unsellable.

Returns are processed through our reverse logistics partners. Once your return request is received and acknowledged by us via beosam.com, our logistics partner will contact you to arrange the pickup of the product.

We reserve the right to decline any exchange or return request if the product does not meet the conditions listed above.

Hassle-free returns within 7 days (specific conditions apply based on products, promotions and exclusive drops). Once your request has been approved by our team, you will receive a confirmation on your registered email/WhatsApp. Our logistics partner will then schedule a pickup within 24 to 48 hours.

·       A reverse shipment fee of ₹200 applies to all return

     Pick-up will be attempted up to two times. If our courier partner is unable to collect the shipment, you will be required to send it back to our warehouse address. Please note, reverse pick-up service depends on its availability at your area’s pin code. 

     Once your returned order reaches our warehouse, it will undergo a quality check. Upon successful approval, your exchange or return request will be processed further.

         The estimated delivery timeline for all exchange requests is 7 to 10 working days.

·       If your preferred size is unavailable for exchange, don’t worry — we’ve got you!
We’ll offer you either an alternative product or issue a refund with just a minimal Rs. 200 handling fee for reverse pickup.

·       Prepaid order refunds are processed to the original payment method; For Cash on Delivery (COD) refunds, you must provide either your Account Number or UPI ID. Please note that the account information cannot be changed once you submit your details. A reverse shipment fee of ₹200 applies to all return

·       If you continue to face any issues, please email us at support@beosam.com with your name and order ID. Our team will be in touch with you. All pending queries are addressed on priority within 48 hours.

      Order cancellations are only allowed for Cash on Delivery (COD) orders and must be requested before the order has been dispatched from our warehouse.

 

Customer Support : Call us at +917065815053 or Write to us at support@beosam.com

 

 

Queries

 

·       What should I do if the product arrives damaged or defective?
  While we ensure top quality standards, if you receive a damaged or defective item, please notify us within 24 hours of delivery. Kindly email a clear photograph & Video of the damaged/defective product to support@beosam.com

Please note: If we are not informed within 24 hours, the return request will not be processed.

·       What if I want to return or exchange the product after the return window has closed?
  We're sorry, but returns or exchanges are not accepted beyond 7 days (15 days for BeOsam members) from the date of delivery.

  • In how many days will my return be picked up?

It takes up to 2 working days to initiate the return pickup from your location, once the return/exchange request has been approved. In case your return pickup is not done within 2 working days, please reach out to us  at +917065815053  or write an email to support@beosam.com

 

• What should I do if the product has already been picked up, but the status shows as cancelled?

Once your product is handed over to the pick-up agent, it's recommended to track the shipment status. The status usually updates from "Out for Pick-up" to either "Pick-up Done" or "In Transit."

If the status does not update, please contact our Customer Support team within 24 hours of the actual pick-up date. To help us resolve the issue efficiently, kindly share the following details:

·       Phone number of the pick-up executive

·       Screenshot of the courier update received via SMS or WhatsApp

 

 My return order hasn’t been picked up yet. It’s delayed!

For return requests, our delivery partners make up to two reverse pickup attempts. Your pickup request may be marked as an exception or cancelled due to the following reasons:

·       The delivery partner is unable to contact you.

·       Your address could not be located.

·       An incorrect phone number or delivery address has been provided.

·       The entered pin code is invalid or not serviceable.

Please note: If the first pickup attempt fails, our logistics partner will reach out to reschedule. However, if the next two attempts also fail for any of the above reasons, the return request will be cancelled.

To avoid this, we kindly request that you respond to calls and messages from the delivery partner. If the first attempt fails, please make sure to coordinate with the delivery partner to reschedule the pickup.

In rare cases where your return request is cancelled without completing two pickup attempts, feel free to contact us via call or email. We’ll be happy to assist you further!

 

Self-Shipping for Returns:
If reverse pickup is unavailable at your pincode, you’ll need to courier the product(s) to the following address:

BeOsam Retail
Plot no 192, Udyog Vihar, Phase 4, Sector 18, Gurgaon – 122015
Phone Number: +917065815053  

Please ensure the items are securely packed to avoid any damage during transit. Clearly mention your Order ID and registered mobile number on the package.
All returned items must be unused, with original tags attached and packaging intact.

·       Once we receive the product(s), your refund will be processed within 3 business days, refunds will be issued in the form of a credit note after the product passes the quality check. The credit note will be sent to your registered email address. Please note that shipping charges are non-refundable.